"Customer Service" Podcast: A City's Role

Hey, all. Just listened to Chuck's recent pod on customer service.

Given my firm has recently completed a customer & constitutent services study--and we're now looking at our next client--I thought I'd better take a thoughtful listen.

Something has bugged me about cities referring to "customer service," as Chuck talks about it in the pod. But I felt the featured narrative didn't really do justice to the complicated ways people reach into our cities with a wide variety of needs. While its reference to subsidiarity was interesting, I wanted more on this concept and how it plays out in a lot more than permitting and property lines.

Anybody have any resources they appreciate for the city/constituent relationship, particularly in an age of financially freezing out local governments?

Sherry

Comments

2 comments

  • Comment author
    Charles Marohn

    While its reference to subsidiarity was interesting, I wanted more on this concept and how it plays out in a lot more than permitting and property lines.

    I'm jumping in here to say that I agree with you. I'm looking to book a follow up podcast guest who can talk about this more. Sadly, most of the literature on this is academic and paywalled and not very accessible. Or it's very religious, which is fine, but I understand that's not what you're asking for.

     

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  • Comment author
    Sherry Pofahl Johnson

    I would love that, thank you! I'll watch for that.

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