Hey, all. Just listened to Chuck's recent pod on customer service.
Given my firm has recently completed a customer & constitutent services study--and we're now looking at our next client--I thought I'd better take a thoughtful listen.
Something has bugged me about cities referring to "customer service," as Chuck talks about it in the pod. But I felt the featured narrative didn't really do justice to the complicated ways people reach into our cities with a wide variety of needs. While its reference to subsidiarity was interesting, I wanted more on this concept and how it plays out in a lot more than permitting and property lines.
Anybody have any resources they appreciate for the city/constituent relationship, particularly in an age of financially freezing out local governments?